If you cannot find the answers to questions you may have below, please contact me at email@example.com. I will answer any questions you may have about my artwork. I hope to make your shopping experience a very pleasant one!
Production and delivery is still operational from my print partners at Graphik Dimensions.Here is their up-to-the-minute status to keep you informed:
Current Production Status During Covid-19 UPDATE – 3/26/20
Our Graphik Dimensions Customer Care Team, Business Solutions Team and workshop is still open and fulfilling your orders.
Orders can be placed online 24/7 and our Care Team is available during regular business hours Mon-Fri, 8am-7pm to take your orders by phone or via live chat.
All printing and framing orders ship in 4 business days or less.
We’re exceeding all recommended measures and precautions in our workshop to keep you and our team safe.
Our Customer Care and Business Solutions teams are available and working remotely.
Once your order arrives, please practice smart handling just like you would with any delivery during this time.
Please don’t hesitate to contact them if you have questions or concerns:
Customer Care: 800-332-8884
Business Solutions: 877-367-2689
Pro Services: 800-493-7263
How can I find out about your new work?
On the bottom of every page of this website you only need to add your email address and click the join button.
Who fulfills the giclee art print orders?
ArtStoreFront Prints by Graphik Dimensions (United States) is the printer who fulfills all of the giclee art print orders.
What print media is used for reproducing your artwork?
For all of my artwork to be reproduced as giclee art prints you will be able to choose from several different art media; paper, canvas, metal and wood.
Shipping from DevaArt Studio
I ship my original artwork within 3-5 business days via USPS Priority Mail or UPS Ground. There will be a tracking number and artwork will be insured for its total replacement value.
I will email you a tracking number upon shipping artwork.
What is your return policy on original damaged artwork?
If your original artwork arrived damaged, please keep ALL packaging materials and the paid receipt. I cannot accept the damaged work without a copy of the paid receipt. Contact me via email ASAP with the following information:
Please take a digital photo of the damaged shipping box (only if the box is damaged in some way) and the artwork and attach photo(s) in an email to me. email: firstname.lastname@example.org.
Please include your name, order number and a brief description of the reason for the return.
You will have 7 business days to return artwork. You must contact me within those 7 business days.
Return shipping cost will be at customer’s expense and the artwork must be insured for the total replacement in case it gets lost during shipping.
If the return is accepted, you will receive an email within 24-48 hours confirming that your original damaged artwork return is being processed.
Can original artwork be returned even though it was not damaged?
All sales for original art are final.
What packaging materials are used for shipping original artwork?
The original artwork that you purchase from me is packaged with the utmost care! I use bubble wrap or something similar and a sturdy cardboard box. I use art paper to wrap the work before using the protective wrap and inserting into package.
Who is responsible for all applicable taxes and duty?
Shipping of my original art from the US to Canada: All shipping is from the US and Canadian customers will be responsible for paying all applicable taxes and duty upon receipt of their artwork.
Will the original art I order be ready to hang?
All of my original paintings are shipped ready-to-hang (no frame) and will be delivered to you with attached professional grade hanging wire, nails and mounting hooks.
All original paintings are created and/or mounted on birch panels. They will not be framed, but are ready to hang like this. I paint the sides and back of each piece and then add acrylic varnish to protect the front, sides and back.
What is the currency in?
All pricing is in United States Dollars (USD).
What is the Wall Preview Tool used for?
This website supports Augmented Reality to LIVE PREVIEW ART.
This means that you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business. To use this feature just look for the "Live Preview AR" button in the lower left-hand corner of every page when viewing any piece of art on this website!
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Here is a link to a full description on how my business handles returns:
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Here is a link to a full description of the art mediums (archival information) and substrates I use in my original paintings and explanations about my materials I use when mounting an artwork:
The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This website supports AUGMENTED REALITY to LIVE PREVIEW ART
This means that you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business. To use this feature just look for the "Live Preview AR" button when viewing any piece of art on this website!
This discount expires in 3 days! OFFER VALID FOR NEW CUSTOMERS ONLY
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