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FAQ

If you cannot find the answers to questions you may have below, please contact me at devaartstudio@devaart.com. I will answer any questions you may have about my artwork. I hope to make your shopping experience a very pleasant one!

Do you accept returns for art prints?

  • Skyline Art Printing is the company used for reproducing my artwork into giclee art prints. Here is their return policy for all prints:
  • We do not accept returns. All sales are FINAL. There is a 25% fee for any changes after the order is placed.
  • If your prints arrive damaged, please keep all packaging and contact Skyline Printing for further instructions within 30 days after delivery to replace your prints: (512)497-2822 or orders@skylineartprints.com

What mail service is used for shipping art prints?

  • Skyline Art Printing ships with USPS and UPS nationwide. 
  • The price you see at checkout will be calculated based on weight, quantity and size.
  • Shipping dates range from 1-7 business days, depending on distance. Customers will receive a tracking number via email as soon as their order has shipped.
  • In-store pickup is free for all Texas residents. Option is available once your Texas address is entered at checkout.
  • Please contact Skyline Printing if you have any questions about your order at (512)497-2822 or orders@skylineartprints.com

The safety of your art prints is guaranteed by Skyline Art Prints!

 

What print media is used for reproducing your artwork? 

 

  • For all of my artwork to be reproduced as art prints you will be able to choose from fine art paper, matte paper, semi-matte paper, glossy paper, stretched canvas and loose canvas.

Go to the links listed below where information about media type can be found.

For more questions about having artwork reproduced as an art print please click this link:  

https://www.skylineartprints.com/faq

 

What is your shipping policy for original artwork?

  • I ship my original artwork within 3-5 business days via USPS Priority Mail or UPS Ground. There will be a tracking number and artwork will be insured for its total replacement value.
  • I will email you a tracking number upon shipping artwork.

What is your return policy on original damaged artwork?

  • If your original artwork arrived damaged, please keep ALL packaging materials and the paid receipt. I cannot accept the damaged work without a copy of the paid receipt. Contact me via email ASAP with the following information:
  • Please take a digital photo of the damaged shipping box (only if the box is damaged in some way) and the artwork and attach photo(s) in an email to me. email: deevanhouten@devaart.com
  • Please include your name, order number and a brief description of the reason for the return.
  • You will have 7 business days to return artwork. You must contact me within those 7 business days.
  • Return shipping cost will be at customer’s expense and the artwork must be insured for the total replacement in case it gets lost during shipping.
  • You will receive an email within 24-48 hours confirming that your original damaged artwork return is being processed.

Can original artwork be returned even though it was not damaged?

  • Yes, you may return your original painting for a full credit of the cost of artwork within 7 business days of receipt. Return shipping cost will be at customer’s expense and the artwork must also be insured for the total replacement in case it gets lost during shipping.
  • Email deevanhouten@devaart.com for return instructions for your order and please give the reason for return. 
  • You must ship your item back to me in its original packaging and enclose your completed return request. You must return the item via a trackable method such as USPS Priority Mail or UPS.

What packaging materials are used for shipping original artwork?

  • The original artwork that you purchase from me is packaged with the utmost care! I use bubble wrap or something similar and a sturdy cardboard box. I use art paper to wrap the work before using the protective wrap and inserting into package.

Who is responsible for all applicable taxes and duty?

  • Shipping of my original art from the US to Canada:  All shipping is from the US and Canadian customers will be responsible for paying all applicable taxes and duty upon receipt of their artwork.  

Will the original art I ordered be ready to hang?
  • All of my paintings are shipped ready-to-hang and will be delivered to you with attached professional grade hanging wire, nails and mounting hooks.

What is the currency in?

  • All pricing is in United States Dollars (USD).

How can I find out about your new work? 

  • Please sign up to be placed on my email list here.

For any other questions about my art, please contact Dee at deevanhouten@devaart.com

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Here is a link to a full description on how my business handles returns: https://deevanhouten.artstorefronts.com/faq

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Here is a link to a full description of the art mediums (archival information) and substrates I use in my original paintings and explanations about my materials I use when mounting an artwork: MEDIUMS: https://deevanhouten.artstorefronts.com/art-mediums SUBSTRATES: https://deevanhouten.artstorefronts.com/substrates

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DevaArt Studio

I would be happy to answer any questions you have about my art or commissions. Please contact me by filling in the information below and I will respond within 24-48 hours.

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