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PLEASE NOTE WHEN ORDERING PRINTS
Due to the Covid-19 pandemic, all of our fulfillment vendors are experiencing an increase in production times. Not only does the extra deep-cleaning and sanitizing measures take time away from their printing process, but they are also experiencing an incredibly high volume of orders.
Graphik Dimensions (the vendor I use) is taking 12 business days (normal is a 5 business day production and now there is 7 business days delay).
Production and delivery is still operational from my print partners at Graphik Dimensions. Here is their up-to-the-minute status to keep you informed:
Current Production Status During Covid-19
UPDATE – 3/26/20
- Our Graphik Dimensions Customer Care Team, Business Solutions Team and workshop is still open and fulfilling your orders.
- Orders can be placed online 24/7 and our Care Team is available during regular business hours Mon-Fri, 8am-7pm to take your orders by phone or via live chat.
- All printing and framing orders ship in 4 business days or less. (This has changed temporarily due to Covid-19 - see above)
- We’re exceeding all recommended measures and precautions in our workshop to keep you and our team safe.
- Our Customer Care and Business Solutions teams are available and working remotely.
- Once your order arrives, please practice smart handling just like you would with any delivery during this time.
- Please don’t hesitate to contact them if you have questions or concerns:
Customer Care: 800-332-8884
Business Solutions: 877-367-2689
Pro Services: 800-493-7263
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Here is a link to a full description on how my business handles returns: https://deevanhouten.artstorefronts.com/faq
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Here is a link to a full description of the art mediums (archival information) and substrates I use in my original paintings and explanations about my materials I use when mounting an artwork: MEDIUMS: https://deevanhouten.artstorefronts.com/art-mediums SUBSTRATES: https://deevanhouten.artstorefronts.com/substrates
